From Disconnection to Engagement: What Really Works Now

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Are your students fully engaged, motivated, and performing at their highest potential?

In an ideal classroom, every learner would arrive curious, energized, and ready to grow. But online education has shifted — and so have the expectations students bring with them.

Today, students enter your class with a wide range of assumptions:
Some expect flexibility, but not challenge.
Some expect to be taught, while others expect to teach themselves.
Some expect your support and presence. Others expect to be invisible.

These expectations aren’t always conscious — they’ve been shaped by prior experiences: passive courses, inconsistent instructors, unmet needs, or environments that felt more bureaucratic than human. For many, emotional disconnection has become a default setting. They don’t arrive expecting to connect. They arrive expecting to cope.

And that reality demands a new kind of engagement strategy — one that begins by meeting students where they are, not where we hope they would be.

Even the most capable learners can disengage if the environment feels transactional or detached. And by the time instructors recognize that disengagement, it’s often too late.

In a world of asynchronous learning, increasing life pressures, and limited instructor-student contact, engagement must be intentional, proactive, and human-centered.

This article explores six strategies that speak to this moment — not idealized best practices from another time, but grounded, relevant approaches to connection and engagement in today’s online classroom.

Redefining Student Engagement in Online Learning

When we talk about student engagement, the conversation often begins with what’s visible: participation, discussion posts, timely submissions, or responsiveness to feedback. These external behaviors can help us recognize who is “showing up” in class — but they only tell part of the story.

Engagement is not just about frequency. A student who posts five times a week isn’t necessarily more engaged than one who posts three deeply thoughtful messages. One learner might be quietly wrestling with complex ideas, while another may be active but detached.

In reality, engagement is a blend of presence, effort, and connection — and much of it lives below the surface.

That’s what makes it so challenging in online education: we can’t rely on facial expressions, body language, or spontaneous conversations. So we have to develop new ways of seeing — subtler cues, deeper reflections, and more intentional touchpoints.

Why Engagement Still Matters — and Always Will

In the online environment, engagement is the lifeline that connects students to their learning, to each other, and to you. Without it, the classroom becomes a collection of isolated interactions. With it, the class becomes a community.

But this connection isn’t guaranteed. Students who feel disconnected or unsupported can disengage quietly — slipping away before we even notice. That disengagement doesn’t always begin with missed assignments; it often starts with a shift in presence, tone, or energy. And once that spiral begins, it can affect more than just the course — it can influence their confidence, their academic identity, and even their commitment to their degree path.

That’s why engagement matters: not just as a course metric, but as a measure of belonging.

It tells us whether students are experiencing their education as something personal — or just something to get through.

Measuring Engagement with Purpose and Care

While student engagement can’t be measured by a single metric, it can be tracked through intentional observation. The goal isn’t to monitor — it’s to notice.

Are students asking questions? Responding meaningfully to peers? Reflecting on feedback? Showing a shift in tone or effort? Missing a step they normally wouldn’t?

Educators can use tools like LMS analytics or spreadsheets to track participation patterns, but the deeper work comes from staying attuned to how each student is relating to the course over time.

Think of this as responsive teaching: noticing not just how much students are doing, but what their actions might be telling you.

Are they growing? Coasting? Struggling silently?

The more you observe with intention, the more you’ll see the patterns that matter — and the more prepared you’ll be to reach out before a student fades away.

Six Human-Centered Strategies for Fostering Student Engagement Online

What does it take to keep students engaged in a digital classroom — especially when they may not expect connection, and may arrive carrying past disappointment?

It begins with presence. But it deepens through intentional practice.

These six strategies are designed not to guarantee engagement, but to invite it — to create conditions where students feel seen, supported, and connected to their learning in meaningful ways.

1. Create Conditions That Invite Engagement

Student engagement doesn’t begin with students. It begins with the learning environment.
Ask yourself: What does your course feel like when a student first logs in? Does it communicate clarity, structure, and support? Or confusion, minimalism, and distance?

Weekly announcements, personal video messages, flexible contact options, and curated resources all send a message: I am here, and this course matters.

When students sense intention and care, they’re more likely to reciprocate with presence and participation.

2. Observe Behavior, Not Just Performance

Engagement isn’t only about grades — it’s about behavior. Who’s showing up regularly? Who’s posting, responding, reflecting, or asking questions?

Use your LMS tools to observe patterns. Track who’s participating, who’s disappearing, and who might be showing up in body but not in spirit.

Waiting until a student misses multiple assignments can be too late. The key is to notice subtle shifts before they become full disengagement.

3. Define What Engagement Looks Like in Your Course

Every instructor develops an intuitive sense of what active involvement looks like over time. Make that sense explicit.

Create a simple mental model or checklist. What does an “engaged student” look like in your class? What behaviors signal effort, curiosity, or connection?

Having clear expectations will help you identify when a student starts to drift — and gives you a framework for supporting them early.

4. Look Beyond Activity to Meaningful Participation

Not all presence is equal. A student may post regularly but contribute little depth. Another might submit all work on time but avoid discussion altogether.

Pay attention to the quality of engagement. Are students stretching their thinking? Responding to feedback? Demonstrating growth over time?

Engagement isn’t about volume. It’s about presence with purpose.

5. Reach Out with Compassion, Not Correction

When you notice a student disengaging, reach out early — and with care. A simple message can re-establish connection, clarify expectations, and remind the student they’re not alone.

If emails go unanswered, consider a phone call or alternate method. Sometimes, hearing a voice makes all the difference. Especially in online education, human contact is a form of encouragement.

You’re not just checking in. You’re saying: I see you. I believe in your ability to succeed.

6. Model the Engagement You Want to See

Students take emotional cues from their instructors. If you’re present, enthusiastic, and responsive, it sets the tone. If you’re silent, transactional, or distant, they notice — even if you’re doing your job technically well.

Model the behaviors you value: show up consistently, respond with care, offer meaningful feedback, and participate with heart.

Engagement is contagious — but it starts with you.

The Instructor’s Role: Stay Engaged to Keep Students Engaged

For online instructors, engagement isn’t just something to encourage in students — it’s something we must embody ourselves.

Remaining truly present in your course takes more than managing tasks or responding to what’s required. It means carving out space to notice patterns, sense energy shifts, and respond before students disappear. That kind of attentiveness takes effort — and yes, it takes time. But it’s time well invested.

When you become consciously aware of your students — not just their grades, but their presence — you begin to notice when something changes. A tone. A delay. A silence. And in that noticing, you gain the opportunity to intervene with care.

Engagement is directly tied to student success. It influences not only how students perform in a class, but whether they persist in their programs and believe in their capacity to grow.

In my experience, what sustains engagement — especially in the online environment — is relationship.

When students know you’re paying attention, when they sense you care, when they feel welcomed and encouraged rather than managed and evaluated, they stay. Not because they have to — but because the environment invites them to be part of something that matters.

Ultimately, engagement is more than a strategy. It’s a form of connection. And that connection starts with you.

About Dr. Bruce A. Johnson

Dr. Bruce A. Johnson is an educator, author, and scholar-practitioner with over 35 years of experience in teaching and training adults. He is a visionary leader in curriculum development, distance learning, mindset development, and higher education, with three published books and hundreds of articles that inspire and empower educators worldwide.

Discover more at Dr. J’s Books or connect on Twitter and Instagram.

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Transform Your Online Teaching with 5 Learner-Centered Strategies

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Why do you aspire to teach—or continue teaching—online classes? This is a question I reflected on throughout my career, using it as a tool for self-assessment to ensure I’m growing and adapting as the needs of learners evolve. While technology and classroom tools have advanced significantly, certain foundational learner needs have remained steadfast.

For instance, learners still need to know their instructor is present, engaged, and accessible. This seems like a simple requirement, yet I’ve seen many instructors approach their online classes with a detached routine, logging in only when absolutely necessary. Do learners notice this lack of engagement? Absolutely. They not only notice but also long for deeper interaction. When this pattern persists across instructors, learners may come to expect minimal engagement as the norm, shaping their perception of the online school, and worse, online education in general.

Yet who is responsible for creating a nurturing and welcoming online classroom? The answer, of course, is the instructor. Even in courses with fully designed content already provided, it is the instructor’s active presence that breathes life into the learning experience. By modeling best practices and implementing learner-centered strategies, instructors can transform a static course into an interactive, enriching environment.

The strategies that follow are the result of years of practice, reflection, and adaptation to meet learners’ needs. They encompass more than just being “visible” in the classroom—they extend to every interaction, from discussion posts to emails. Every response, every comment, every effort to connect with learners is an opportunity to teach and engage.

As you read on, consider how the strategies I’ve developed may help you refine your own instructional practice while reigniting your sense of purpose as an online educator.

Words Hold Power: Communicating with Care

Every word an online instructor writes, posts, or sends carries weight. It’s not about living in fear of saying the wrong thing; rather, it’s about embracing the responsibility of being composed, empathetic, and intentional in every interaction. Behind every written assignment, discussion post, or email is a real person—a learner with hopes, dreams, and fears. The words they choose may not always reflect their best intentions, but as an instructor, your role is to look beyond the surface and understand the meaning, intent, or questions being posed.

Responding thoughtfully requires more than just providing an answer. It involves acknowledging the well-being of the individual behind the words, even when the message feels unclear, evokes a negative emotional reaction, or leaves you wanting further clarification. Your ability to remain neutral, composed, and empathetic in these moments is essential, as the words you use hold tremendous power. Once written, posted, or sent, they cannot be taken back.

To communicate with care:

  • Pause before responding and reflect on your tone and intent.
  • Avoid reacting in the heat of the moment—draft your response and revisit it with a clear mind.
  • Always prioritize the learner’s growth and emotional safety, even in difficult conversations.

When you approach every interaction from an emotionally calm state, your communication becomes more effective, fostering trust and reducing stress for both you and your learners.

The Absence of Direct Contact: Humanizing Online Teaching

In a traditional classroom, an instructor’s physical presence is unmistakable. Whether they approach the class with excitement about what they can teach or simply focus on completing the required tasks, learners experience their presence firsthand through the senses. This dynamic, in-person interaction naturally creates a sense of connection and engagement.

In an online classroom, however, the experience is mediated entirely through the learning management system (LMS). While technology has made significant strides in interactivity over the years, the online environment can still feel static—a space filled with modules, forums, threads, posts, and tasks rather than the dynamic energy of a person moving around and engaging with learners in real time.

This absence of direct contact presents a unique challenge for online instructors: How can you create a sense of presence when you aren’t physically present? Online teaching isn’t just about managing the mechanics of the LMS or completing required tasks—it’s about finding ways to humanize the learning experience. By bringing authenticity, empathy, and intentional engagement into every interaction, instructors can bridge the gap between the virtual and the personal, ensuring learners feel seen, supported, and valued.

Are You Prioritizing Your Time? What Matters Most in Your Online Class?

Ask any faculty member about their greatest challenge, and they’ll likely tell you it’s time—or the lack of it. This is especially true for adjunct instructors, who may also work full time and/or teach for multiple online schools. The reality is that managing an online class requires a significant time investment, regardless of employment status. Having worked in both part-time and full-time roles throughout my career, I understand how demanding these responsibilities can be. From facilitating weekly discussions to the most time-consuming task of all—providing substantive and meaningful feedback—there’s always more to do than there seems to be time for.

Engaging deeply in discussions and offering personalized, detailed feedback can easily consume the bulk of an instructor’s week. This is why many instructors rely on canned responses, minimal comments, and/or built-in rubrics for grading. In schools where instructor participation in discussions is required, general or surface-level responses often become the norm. And in institutions where discussion participation is optional, instructors who choose not to engage miss an opportunity to provide additional learning and feedback. While these approaches may save time from the instructor’s perspective, they often fall short in fostering the kind of engagement that leads to meaningful learning. More importantly, students may perceive a lack of instructor involvement as disengagement, causing them to mirror that same level of participation in return.

So, I return to the question posed at the beginning of this article: Why do you continue to teach? If your reason is rooted in a passion for helping adults learn, then prioritizing time for deep engagement with students becomes essential. If your motivation lies elsewhere, consider what students experience when they interact with you. From my experience, adult learners thrive when their instructors take the time to provide thoughtful feedback and contribute meaningfully to discussions. This intentional effort transforms online teaching from a series of tasks into a truly rewarding and impactful experience.

Discover 5 Essential Learner-Centered Strategies for Online Instructors

Over the years, I’ve developed strategies through my own practice and my work in faculty development. These strategies aren’t about adding extra tasks to your workload—they’re about transforming your current instructional approach into one that fosters engagement and growth. Whether you’re familiar with some of these methods or looking to try something new, the focus remains on one key goal: creating an environment where learners feel encouraged, supported, and motivated to succeed.

Essential Strategy #1: Encourage Learners to Become Involved

Fostering involvement in a virtual environment can be challenging when you can’t see learners’ reactions or gauge their comprehension of the subject. Start by replying to each learner’s discussion post at least once during the week to acknowledge their perspectives and viewpoints. Use Socratic questioning to deepen the conversation, especially for those who may be hesitant to participate. For learners who miss discussion deadlines, consider reaching out to re-engage them—this simple act can make a significant difference.

Essential Strategy #2: Offer Reassurance and Reinforcement

For many learners, feedback is a source of anxiety. They may come to expect short, impersonal comments or a focus on what they’ve done wrong. While addressing areas for improvement is necessary, your feedback must also provide reassurance and positive reinforcement if it is to become effective and help them grow academically. Learners need to know that resources and support are available to help them succeed.

Providing encouraging feedback also requires empathy and a growth mindset on your part, especially when working with learners who seem resistant to change. As educators, these moments challenge us to develop new methods of outreach and connection, helping both learners and ourselves grow. When learners accept your assistance, and they follow the guidance provided, it can be rewarding to watch them grow.

Essential Strategy #3: Be Highly Present and Engaged

Checking in occasionally may meet the minimum faculty requirements, but creating a strong presence goes beyond logging in. Being highly engaged means finding innovative ways to connect with learners. For example, using videos can supplement your presence by conveying warmth and empathy in ways that written messages cannot.

I have used videos to share reminders, provide feedback, and enhance the learning experience—not as a replacement for engagement but as a complement. In addition, I actively participated in discussions, responded thoughtfully to messages, and crafted feedback as teachable moments. When learners see your visible presence and effort, they are encouraged to engage more fully in the course because they see you modeling that behavior.

Essential Strategy #4: Share Your Knowledge and Insight

In courses where content is already developed, some instructors may feel their ability to teach is limited. However, the true role of an instructor is to bring the curriculum to life. Even in structured environments, there are countless opportunities to share knowledge, provide relevant examples, and pose thought-provoking questions that encourage deeper reflection.

From my experience, engaging with learners as they connect course concepts to their own experiences is one of the most professionally rewarding aspects of teaching. Whether students grasp the material quickly or struggle with it, every interaction presents an opportunity for both teaching and learning. Their diverse perspectives and insights not only enhance their own understanding but also contribute to a richer learning experience for the entire class.

However, drawing out those valuable insights often requires meaningful interactions between the instructor and students. In most cases, deeper engagement emerges when an instructor actively participates in discussions—offering their own expertise, posing follow-up questions, and fostering intellectual discourse. Simply requiring students to post an initial response isn’t enough to create dynamic discussions; the instructor’s involvement is critical in transforming online conversations into engaging and thought-provoking exchanges.

Essential Strategy #5: Pay Attention to What Learners Need

One of the mindset tune-up strategies I used while teaching online was preparing myself for the start of each new course. At that time, I would remind myself that my time with learners was limited, and I needed to make the most of it. From the very first week, I focused on understanding their academic strengths and areas for development by carefully observing their progress.

Personalizing feedback and recommending resources tailored to individual needs shows learners that you’re paying attention and invested in their success. This approach shifts the focus from seeing names on a roster to recognizing individuals with unique goals and challenges. When learners feel seen and supported, they are more likely to engage with feedback and take meaningful steps toward improvement.

By implementing these strategies, you can humanize the online learning experience and create a truly learner-centered classroom. A dynamic and engaging environment not only fosters academic growth but also inspires learners to thrive.

From Tasks to Transformation: A Learner-Centered Approach

It’s natural for educators to feel apprehensive about the demands of teaching, especially when managing a heavy class load. Looking ahead at the tasks to be completed, it’s easy to become overwhelmed. Over time, I’ve realized that this perspective—focusing solely on my own workload and how I’ll cope—is not where my energy should be directed. This isn’t to say self-care and downtime aren’t important; they are essential. But as an educator, my first priority must always be the learners who are relying on me to show up and engage meaningfully in their academic journey.

Being truly learner-centered starts with preparation. It means creating the space and time to fully dedicate myself to my teaching responsibilities. When I worked as an adjunct, I ensured I wasn’t overextending myself by taking on too many schools at once. As a full-time educator, I remained committed to being available—even outside of traditional work hours—for those learners who were frustrated, concerned, or simply in need of guidance.

The educators I remember most were those who engaged deeply in the classroom and showed a genuine interest in my growth. That’s the kind of educator I always worked to be and remain, no matter how many years passed. I’m humbled by the knowledge that my learners’ success was intertwined with my dedication to their journey.

At the heart of every learner-centered classroom is an educator who truly cares—someone willing to invest the time and effort needed to nurture each learner’s progress. When we shift our focus from job duties and time constraints to the individual hopes, dreams, and ambitions of our learners, online teaching is transformed. This requires time and dedication on your part.

Remember: Your classroom is a collection of individuals, each with untapped potential. See them for who they are, honor their aspirations, and guide them with care. In doing so, you’ll create a learning environment where transformation is possible—one adult learner at a time.

About Dr. Bruce A. Johnson

Dr. Bruce A. Johnson is an educator, author, and scholar-practitioner with over 35 years of experience in teaching and training adults. He is a visionary leader in curriculum development, distance learning, mindset development, and higher education, with three published books and hundreds of articles that inspire and empower educators worldwide.

Discover more at Dr. J’s Books or connect on Twitter and Instagram.

Come join Dr. J’s group, Motivation for Transformation:

Any time of the day, visit this group to find your source of motivation, to be inspired and more importantly, have your mindset transformed: Motivation for Transformation

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Learn How to Help Students Discover Their Potential

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When you consider the potential your students may hold, you can either view it from a need to change how they perform or how they think about performing. I know from experience it is easier to provide feedback and focus on aspects of how students are performing by discussing content not substantially addressed, while highlighting errors in academic writing. Yet if I want to make lasting changes in how students perform, I know my work with students needs to include helping them think about their potential from an internal mindset perspective.

As an educator, I want students to realize the powerful potential they hold every day, just by the thoughts they are thinking. To accomplish this goal, I try to remind them there is something they have available within which may determine how successful their future can be; and it is the power of their thoughts.

In order to explain how I help students learn about this potential; I will first help you tap into this power, which in turn will allow you to teach your students the processes you discovered.

The Essence of a Thought

If you examine the essence of thinking, it all comes down to a single thought. The reason I begin with a singular thought is simple, you have literally hundreds of thoughts going through your mind at any given time. What helped me, as I studied adult education, was to learn about the mind having neurons or nerve cells with information to be transmitted. Any information, data, or knowledge which needs to be stored and transmitted as thoughts is done so through neural pathways, which are connected to the neurons. This is a very basic definition; however, the brain is filled with billions of neurons and neural pathways, which means the capacity for thinking is limitless.

Thoughts Become Thinking

An individual thought is a singular piece of data, knowledge, information, or an idea. When thoughts are grouped together, you are thinking. Other words used in place of thinking may include daydreaming, formulating, planning, and so on. Thinking occurs when you are involved in a conversation, considering the past, or evaluating the future. You are thinking even while reading these words now. Your mind is processing the information and attempting to make a connection to the words and concepts introduced.

There is an important reason why you need to know about thinking, especially as related to your future. A thought by itself is not particularly helpful or hurtful. But a series of thoughts, or thinking about something, has the potential to be anything but helpful. Take for example a person who continually thinks about the past and just cannot seem to let it go. This may lead to feeling a sense of remorse or guilt, preventing the person from setting new goals.

What you think also has a direct impact upon your ability to successfully complete your goals, dreams, plans, and more. These thoughts project the essence of an inner voice, a powerful source which can be reasonable, unreasonable, believable, or unbelievable, depending upon your unique view of the world. This inner voice can also remind you of the number of successes and failures. If you choose to harness its power for support, you will become much stronger and better prepared for the future.

Four Steps to Discover Your Potential

Now that you understand the importance of thinking, you can learn specific steps to discover the potential power of your thoughts. At first you may need to follow all four steps, in the order provided, but with time you should be able to set a goal and immediately harness your thoughts towards achieving a successful outcome.  

Step One: Develop Focused Awareness

There are more distractions now than ever, trying to get (and hold onto) your attention. Between online sources, news, social media, streaming, and television, your ability to remember anything important has become much more challenging. All of this can overwhelm a person’s thoughts, including their senses and emotions. Successfully completing any of your goals will be much harder if your mind is always cluttered and overloaded with information.  

In order to tap into the power of your thoughts, you must become consciously aware of what you are thinking about long enough to conduct self-assessment, maintenance, and self-care. I refer to this as a time of “focused awareness” or allocating time in which you think about your goals, well-being, and personal development. It can also mean dedicating some downtime for yourself, by allowing time to unplug from technology to regain a sense of balance.

Step Two: Engage in Focused Concentration

Once you learn to become aware of what you are thinking, you can then concentrate on your goals, dreams, hopes, future, and whatever else is important to you. This is why routine concentration time, even just a few minutes to check in, can give you time to think through the details of each of your goals or dreams, the progress made, and what still needs to be accomplished.

One of the most important aspects of focused concentration time is the opportunity to reaffirm your positive beliefs. If you do not believe it is possible to achieve what you set out to do, then it will likely not happen. You must believe in your capacity to adapt and learn because if you do not, no one else will.

You can use the practice of focused concentration any time throughout the day, when you feel your mind is becoming cluttered, you feel doubts or fears, or you experience any other negative emotions. You can stop and reset your mindset by focusing on the best of who you are and what you are capable of achieving. Then think about the future and what you are working towards. This will help keep you on a mental path towards success.

Step Three: Prepare for Purposeful Action

Once you have an awareness of your thoughts, and taken time for focused concentration, you can then consider what action is necessary to turn your goals and dreams into a reality. At first you may not know how this will occur. But the more you concentrate and focus your thinking, the more you will find ideas or new thoughts coming into your mind. This is all part of the creative process and a benefit of clearing out the clutter of your mind.

Another helpful idea is to keep pen or pencil and paper close by, as you may find yourself coming up with an idea (or thought) when you least expect it. This is a process of your mind trying to interact in-between all the information being processed throughout the day. There were numerous occasions when I experienced new ideas at night, just before I was about to go to sleep, and might have forgotten them by the next morning if they were not written down. It is helpful to remember the mind is always active, and never shuts off, even when you are asleep. You may wake up and need to write down a new idea right away.

Step Four: Develop a Personal Mantra

The final step for discovering your potential is to develop a personal mantra, something that helps you concentrate and maintain a positive focus, while supporting the steps already taken. Begin your mantra with the words “I will” and add reaffirming words after it. As an example, I developed the following mantra, which you may also find beneficial.

I Will: Not Falter, Trust Myself, Not Give Up

I Will: Fail if Needed, Believe in Myself

I Will: Succeed

I Will: Be Strong, Look Forward

I Will: Try and Try Again

Here’s How to Help Students Discover their Potential

Once you learn about the potential available to you, through the thoughts you nurture, you can use these strategies with your students. I am not advocating using the four-step process with students, and instead, using the elements you find are helpful to change how they think about their performance. For example, if a student is struggling with their work, you can have a discussion about their study environment and offer tips for concentrating. If you meet with students via Zoom, or some other platform, you could offer suggestions for self-reflection as a means of ongoing self-development and growth.

I use elements from these steps with my students, regardless of the subject matter. For example, I recall a time when a doctoral student told me they were glad I was assigned to them as their dissertation mentor as I had a reputation for being a “motivational guru”, which was a nickname I used for many years with my motivational picture quotes. I want students to remember they have the power of their mind to use as a source of strength and resilience. I try to remind students about the power of their beliefs, especially those who are in an entry-point doctoral class and need a strong belief system to get started successfully.

I tell students they have yet to fully understand how much potential they hold and it all begins with their thoughts. I encourage them to believe in themselves regardless of circumstances, and as a result it can help them discover more about what they are capable of achieving.

For you and your students I want you to remember: Who you are is a direct result of the thoughts you maintain. Teach your students what they accomplish will be determined by their ability, or inability, to control what they are thinking. The true potential any student holds, as to making changes in how they perform, begins with a single thought. When you help students discover how to harness the power of their thoughts, their future potential becomes limitless.

About Dr. Johnson

Dr. Bruce A. Johnson has 35 years of experience teaching and training adults. The first half of his career was spent in the field of Corporate Training and Development, with his last role as Manager of Training and Development.

Then in 2005, Dr. Johnson made a transition into the field of distance learning. Over the past 18 years, he has been an online instructor, Faculty Development Specialist, Faculty Development Manager, Dissertation Chair and Mentor, and Certified Curriculum Author.

Dr. Johnson is also an inspirational author, writer, and educator. His life mission is to teach, mentor, write, and inspire others. He has earned a PhD in Postsecondary and Adult Education, a Certificate in Training and Performance Improvement (TPI), a Master’s in Adult Education, and a Master of Business Administration (MBA).

As a scholar practitioner, Dr. J was published in a scholarly journal, and he has been a featured presenter at an international distance learning conference, along with presenting at three faculty conferences. He has also published over 230 online articles about adult learning, higher education, distance learning, online teaching, and mindset development. Dr. J published three books related to higher education, including two about online teaching.

Getting Down to Business: A Handbook for Faculty Who Teach Business.

Transform Adult Education: Expert Teaching Strategies for Educators.

Transform Online Teaching: Expert Strategies and Essential Resources Every Educator Needs.

Come join Dr. J’s group, Motivation for Transformation:

• Any time of the day, visit this group to find your source of motivation, to be inspired and more importantly, have your mindset transformed: Motivation for Transformation

Dr. J offers transformative resources:

Please visit Dr. J’s Books page on his website: Dr. J’s Books

You can also find Dr. J on the following social media sites:  Instagram

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Help Students Discover How Change is Part of Learning

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When students begin a class, it is done so with a purpose in mind, typically to acquire specific knowledge related to their chosen program. Yet acquiring knowledge consists of processes which many adult students do not fully understand, nor is it explained when they begin a class. One of those processes involves learning how to change, and this means changing how students think and process information. This in turn can create an internal sense of conflict and confusion as students usually don’t like change, especially if it involves changing their habits of thoughts.

Students rely upon habits and patterns of thought and even habits for working to meet the requirements of each class, and the idea of having to change can create a mental roadblock or barrier to their progress. Students may also not recognize a need to make changes in how they work or perform until it has been brought to their attention by an instructor, through feedback or direct interactions in class. At that point they may or may not be willing to accept it.

Instructors expect students to perform in a uniform manner, which means they must follow academic guidelines, adhere to school policies, and complete what is expected of them within the time-frames established. As instructors know, not all students are fully prepared to engage in class in a productive manner or have all skills necessary to perform their very best. There will likely be students, especially newer students, who need to adapt in some manner, and that means making changes.

Every student will encounter a time for change, possibly with each new class, and it is up to the instructor to develop an approach to teaching that helps reduce their resistance as part of the learning process and ongoing development. While every instructor has many aspects to classroom teaching to consider, and focusing on change may not be a priority, I found there are practices which can be implemented to skillfully guide students.

Change is Part of Learning

The process of learning itself requires change, regardless of the experience level of students or the number of classes they have taken. The transition made from one class to the next requires adapting to a new instructor, new expectations, new students, and possibly new procedures. Change also occurs as part of learning, as students may need to adapt what they believe and even what they know about course subjects or topics.

When students are involved in the learning process it can easily change what they know, how they think, how they perform, and how they interact, especially within online classes. For example, students may believe they communicate effectively in a virtual environment because of involvement in social media; however, it is a different form of communication and one that is often completed in short, abbreviated sentences. The initial learning curve for development of effective online communication takes practice, especially for many new students.

Students Who Are Self-Directed

The principle of adult education that explains how adults learn is known as andragogy, and it holds that adults are independent and self-directed in their ability to be involved in the learning process. It doesn’t always mean they know what to do or what is best for them as students. For example, if I were to ask a group of students to tell me what they need to work on for their most critical developmental needs, they may or may not be able to accurately articulate what it is, unless they were to refer back to feedback received.

The next consideration is whether or not a self-directed nature helps or inhibits their ability to adapt and change when needed. What often occurs is that it can create initial resistance if students believe they know best about their ability to learn, when they read something received from their instructor. The attitude that self-directed students hold is influenced by the relationship established with their instructors, which can be productive or challenging.

Students Who Feel Intimidated by Change

When students become aware of the need to change in some manner, especially when it involves changing habits, patterns of working, and/or established routines, they can have many reactions. If they have been working in the same manner throughout their classes and received positive outcomes, they may question why they need to alter their approach now. Some students may have an emotional or reactive response, express their feelings tactfully or otherwise, or they may quietly withdraw and disengage from class, if what they need to change seems unnecessary or too difficult for them to accomplish.

At the heart of any type of change is performing in a new or different manner, which is a behavioral change, and it can be challenging, depending upon the academic skills the students possess. It may also involve making an admission that something is not being done now in the most effective manner, especially if they believe their level of involvement and the quality of their performance is acceptable. The instructor’s approach has a definite impact on how students respond when they interact with them. If the tone of the feedback or communication is stern or threatening, students will likely feel intimidated and decide not to listen.

Three Strategies to Help Students Accept Change

The strategies that follow are those which I have relied upon in my online teaching practice. Perhaps one or all of them will be helpful for you as well.

Strategy #1: Provide Ongoing Instructor Support. At the center of most change initiatives are a behavioral process which occurs through a series of progressive steps. The first step is to comprehend and understand what they are going to do, why they are going to try something different, and believe it will benefit them in some manner. To do this an instructor will be more effective if they can help relate the need to adapt to the potential for positive outcomes and improved performance.

The first attempt a student makes is usually the most important step in the process. If they experience positive outcomes, such as encouragement or new results, they will likely try it again. This process will repeat itself until a new habit has been formed. However, if they make the first attempt and experience a negative outcome, such as criticism or they discover nothing has happened that benefits them or their performance, they may stop, give up, quit, or disengage from their class.

Strategy #2: Help Students Prepare for Change. If you are going to propose students try to do something new or different, prepare them before they begin. This includes offering them resources or creating an action plan with them so they know the steps to take. This creates a roadmap that sets them up for success. You can establish checkpoints along the way as a means of providing follow-up to check on their progress, so they feel supported.

If the suggested changes you’ve made were noted in their feedback, offer to have a follow-up conversation with them to clarify the purpose and intent of your feedback. You also want to be available to answer any questions they may have as that extra effort on your part is particularly important with online classes, given they cannot see you in this virtual environment. Most of all, never give up on them, even when they want to quit. Some students need a nudge, to put in extra effort, if they are going to get past mental barriers or a lack of self-confidence.

Strategy #3: Provide Positive Feedback. An effective and engaging method of providing feedback is an approach focused on student strengths rather than deficits. One helpful method is called the sandwich approach to feedback. It begins by noting something positive, then addresses developmental issues, and concludes with another positive aspect, even if the only positive aspect of their performance you can find is the effort made. The more you encourage their effort, the better that effort is likely to become in the long run.

You can provide details to outline how you assessed their performance and a rubric to itemize how points were earned. If there are many issues to address, select the most important issues first, so they do not become overwhelmed. You want them to view the process of change as something that is done through incremental steps. Instructors often believe students don’t read and implement feedback provided, so be sure to make yours meaningful, and ask follow-up questions as a means of engaging them in the process.

The Challenge of Time

The duration of most online classes provides a limited amount of time to get to know students and work with them. This may not allow you to develop a true sense of your students’ potential, until you have interacted with them and reviewed their performance. It is unlikely you will know about prior feedback they received, or if their performance is better or worse than it recently has been, which means an assumption should never be made that students don’t know better, they aren’t trying, or they haven’t been making any improvements. This is true for any instructor, whether they teach online or in a traditional classroom.

Instead of focusing on developmental needs in a general manner, address the specifics of what you believe they need to change, and present it in a manner that causes them to want to act, while letting them know you have their best interests in mind. If you are asking students to adapt to your personal preferences, and they do not see the benefits of trying what you’ve suggested, you may find yourself at odds with them.

You will find every student has potential to try something new and make changes when needed, but it is a matter of whether they will resist or try when asked to do so. Your relationship with students, and your disposition about their development, will go a long way towards helping them adapt and discover changes that can benefit their performance. If you believe students are capable of making improvements, or adapting how they perform through change, your belief will help make the learning process transformative.

About Dr. Johnson

Dr. Bruce A. Johnson has 35 years of experience teaching and training adults. The first half of his career was spent in the field of Corporate Training and Development, with his last role as Manager of Training and Development.

Then in 2005, he made a transition into the field of distance learning. Over the past 19 years, he has been an online instructor, Faculty Development Specialist, Faculty Director, Faculty Development Manager, and Dissertation Chair.

Dr. Johnson is also an inspirational author, writer, and educator. His life mission is to teach, mentor, write, and inspire others. He has earned a PhD in Postsecondary and Adult Education, a Certificate in Training and Performance Improvement (TPI), a Master’s in Adult Education, and a Master of Business Administration (MBA).

As a scholar practitioner, Dr. J was published in a scholarly journal, and he has been a featured presenter at an international distance learning conference, along with presenting at three faculty conferences. He has also published over 230 online articles about adult learning, higher education, distance learning, online teaching, and mindset development. Dr. J published three books related to higher education, including two about online teaching.

Getting Down to Business: A Handbook for Faculty Who Teach Business.

Transform Adult Education: Expert Teaching Strategies for Educators.

Transform Online Teaching: Expert Strategies and Essential Resources Every Educator Needs.

Come join Dr. J’s group, Motivation for Transformation:

• Any time of the day, visit this group to find your source of motivation, to be inspired and more importantly, have your mindset transformed: Motivation for Transformation

Dr. J offers transformative resources:

Please visit Dr. J’s Books page on his website: Dr. J’s Books

You can also find Dr. J on the following social media sites:  Instagram

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Discover How to Become an Emotionally Intelligent Educator

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“You cannot interact with students and be devoid of emotions.” – Dr. Bruce A. Johnson

Emotions are present in every aspect of our communication, whether or not we are aware of the existence of it. For example, you are having an emotional reaction right now as you read this opening introduction. You either feel a sense of connection to what you are reading, and want to continue on to learn more, or you believe you already know enough about the subject and feel it would not be worth your time.

When I refer to having emotions present with all communication, both written and spoken, it does not mean you are having an extreme emotional reaction. Rather it means you are reacting in a particular manner about what it is you are feeling or hearing, and you are responding accordingly. Now there are instances in which the words, spoken or written, are so provocative or inflammatory that it does in fact prompt a strong emotional reaction from you. Those are the moments you must carefully chose your response.

As an educator, and someone who teaches online, my interactions and communication occur with students most in written form, which means I’m receiving classroom messages, emails, and written classroom posts. The reactions I experience occur the moment I read something that has been posted or written and sent to me. My response is often immediate, unless I feel something negative and I am aware of the need to wait and process my reply. I may also have to wait and conduct research for an answer, which requires me to wait before I provide an answer.

I realize there has been much written about the subject of emotional intelligence, and there is an established definition of this topic as well. However, my view of becoming emotionally intelligent is somewhat different, especially as it is related to the work of an educator. I want to expand upon the idea of recognizing and managing emotions, by viewing the reactions and responses to what we read as levels of mental processing. I want to discuss the importance of moving past Level One or reactionary responses to our students, which is where emotional responses occur, and move into Level Two or the place within the mind where well-informed and emotionally intelligent responses are formed.

Level One: Emotionally Reactionary Responses

How I view the mind’s ability to process information, for the purpose of what I’m writing, is through the distinction of two different levels. Level One processing occurs when information or input is received. At this level, information is received and processed through filters that include biases, beliefs, opinions, perceptions, and so on. At Level One, processing occurs automatically. Rarely do we ever consciously think about the influence of our biases, beliefs, and opinions as we are reading or listening to information received. It’s within this initial level that our responses to requests received tend to be more immediate, sometimes reactive, and even emotional when provoked.

Because Level One responses occur so quickly, these reactions would not be considered the most emotionally intelligent. Consider the last time you received an email or message from one of your students. How quickly did you respond? Did you stop and think about how you felt or the emotions you experienced?

More than likely, you realized how you were feeling but did not recognize the impact of those emotions on the actions you were about to take and instead, you immediately addressed the message. If the response was not communicated in the most appropriate manner, you may also later regret how you responded in a reactive manner or wish you would have chosen a better reply. This is the value of hindsight and looking back after actions have already been taken.

Level Two: Emotionally Intelligent Responses

I consider this level of the mind’s ability to process information to be the heart of where logic, reasoning, and rational thinking occurs. A Level Two response is more proactive in nature, which means there is time taken to intentionally consider what has been stated or requested, prior to formulating a response. This does not mean every communication request received by a student needs to be processed in this manner. However, as an educator I’ve found it is important for my instructional practice to be more mindful of how I respond to student requests, as a means of becoming emotionally well-developed.

As an example, when a student sends a classroom message or email and expresses their unhappiness with his or her grade, and the tone of the message conveys extreme frustration, what is your immediate response to this situation? There are a number of possible answers to choose from for this scenario, beginning with an immediate or reactionary Level One response that informs the student about the grading scale and feedback provided. The next possibility is to provide a Level Two response and explain at length the justification for the current grade, which may lead to an ongoing series of lengthy email exchanges.

There is another option, one I have learned through time and practice, and it embodies Level Two as an emotionally intelligent response. This response takes time to empathize with the student, not offer explanations or justification, and instead, request a telephone conversation. As an online educator I realize there may be obstacles for trying to make this strategy work, especially if you are working in an adjunct role, yet an ability to communicate one-on-one with a student for this type of situation can help to relieve their discomfort and continue to build a productive working relationship.

I’ve had success with this approach, despite scheduling challenges which occur at times, and students discover someone cares about their progress, which is extremely important for distance learning. If you are going to try this approach, you can decide upon the specifics, such as days and times for telephone contact, and this will help to overcome any potential availability barriers.

How to Become an Emotionally Intelligent Educator

It is likely most of our responses to classroom communication occur from a Level One perspective, which means we are receiving information and requests and responding fairly quickly, unless otherwise required. This means our daily communication is being processed as a matter of routine and we are relying upon our built-in filters to help us address what we are receiving. Included in those filters are emotional reactions, which can range from minimal feelings to extremely negative feelings.

If something received from a student causes an emotional reaction, do you know how to process what you are feeling in an effective manner? This is where becoming an emotionally intelligent educator becomes important. To respond immediately is to remain at Level One and allow yourself to be reactive. But to wait and give yourself time to think more logically and rationally about the communication and information received, along with what was felt and the most effective way to respond, is to move into a Level Two response.

The following strategies can be used to elevate your responses from Level One to Level Two.

Strategy #1: Read and Critically Assess Responses Received

When information is received from a student, whether by email or classroom message, it needs to be read from an assessment point-of-perspective. Is this something you can or should address as a matter of routine? Did you experience any form of emotional reaction?

If this is a relatively routine request, and something you can address quickly without any emotional reaction, there is no need to move beyond Level One. If the student has made a request and it is more involved or complex, or you experienced any form of emotional reaction, then you are going to need more time to process it. This presents you with an opportunity to pause, reflect, and engage the mind further, and determine the most effective response needed, in order to bring about the most productive outcome. You decide then how much time this communication warrants.

Strategy #2: Give Yourself Time to Level Up to a Professional State of Mind

Once you have paused and decided to take time to reflect further upon an email or classroom message, this allows you to move into Level Two. What has occurred is a conscious awareness of what you are thinking about, as to your reaction to the message received. Now you will be more aware of your internal filters, along with any emotional reactions experienced.

As you spend time, even just a moment or two, reflecting upon the message, you can begin to engage the rational, practical, and logical part of your mind. This is dependent upon the condition you are able to first work past any negative emotions. You must first address your emotional reaction before you can help the student with their request. This requires intentionally calming yourself and returning to a professional state-of-mind, no matter how personal the message communicated may have felt.

As you begin to engage the mind in a productive manner, you can then focus on the matter at hand. Now you can see the student as a person, someone who needs assistance, allowing you to determine the best course of action and outcome. What I’ve learned, through time and experience, is the more lag time or processing time I allow, the better informed my responses will become. Level Two mental processing will increase the effectiveness of your responses and likelihood of sustained productive relationships with your students.

Becoming Emotionally Intelligent Takes Practice

All educators have many responsibilities to complete. Receiving messages and requests from students only adds more time to a busy day. The thought of having to slow down and be intentional in your response may seem like adding more time and yet, the end result is likely to be worth it, for those messages are in need of additional time and thought. The initial thought process used, or Level One, includes your reactionary response that is influenced by internal filters. What you want is to engage Level Two, or the part of the mind that processes information in a more logical manner. This is how you can become emotionally intelligent, which is critical for your work as an educator.

Students come to the classroom with varying degrees of skills, experience, and knowledge. Their expectations also vary, which includes what they expect from their instructor. All this adds up to a classroom with students who hold expectations which may or may not be realistic, and academic developmental needs that must be managed from an individual perspective. To best address these students, you need to be able to process what you read from an unbiased, emotionally-controlled, logical, rational, and proactive approach.

Becoming emotionally intelligent takes practice and time to evaluate communication received. You do not need to become devoid of emotions, only aware of how you are responding and the potential impact of the emotions used. The further away from reactive responses you can move, to the use of logic and reasoning, the more effective you will become in managing your responses.

As a result of slowing down your responses, you will likely find yourself becoming better prepared to respond, more confident in handling requests, and developing much stronger relationships with your students. Through the process of self-reflection, you may also discover emotions can be effectively used in communication with others, especially your students, even with an intellectually responsive reply. When you are emotionally under control, you are conveying a sense of calm, caring, and appreciation for every one of your students. This may be the very connection they need to remain engaged in your online class.

About Dr. Johnson

Dr. Bruce A. Johnson has 35 years of experience teaching and training adults. The first half of his career was spent in the field of Corporate Training and Development, with his last role as Manager of Training and Development.

Then in 2005, he made a transition into the field of distance learning. Over the past 19 years, he has been an online instructor, Faculty Development Specialist, Faculty Director, Faculty Development Manager, and Dissertation Chair.

Dr. Johnson is also an inspirational author, writer, and educator. His life mission is to teach, mentor, write, and inspire others. He has earned a PhD in Postsecondary and Adult Education, a Certificate in Training and Performance Improvement (TPI), a Master’s in Adult Education, and a Master of Business Administration (MBA).

As a scholar practitioner, Dr. J was published in a scholarly journal, and he has been a featured presenter at an international distance learning conference, along with presenting at three faculty conferences. He has also published over 230 online articles about adult learning, higher education, distance learning, online teaching, and mindset development. Dr. J published three books related to higher education, including two about online teaching.

Getting Down to Business: A Handbook for Faculty Who Teach Business.

Transform Adult Education: Expert Teaching Strategies for Educators.

Transform Online Teaching: Expert Strategies and Essential Resources Every Educator Needs.

Come join Dr. J’s group, Motivation for Transformation:

• Any time of the day, visit this group to find your source of motivation, to be inspired and more importantly, have your mindset transformed: Motivation for Transformation

Dr. J offers transformative resources:

Please visit Dr. J’s Books page on his website: Dr. J’s Books

You can also find Dr. J on the following social media sites:  Instagram

       

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Nurturing Student Growth: One Interaction at a Time

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The field of distance learning continues to evolve, not just from a technological perspective, but also by the mode of delivery for online classes. When this field was first developing in the early 2000s, one of the primary concerns was related to the ability of this form of teaching to replicate traditional classroom learning.

Over time most online schools included some form of instructor-to-student interaction as part of the curriculum, typically through asynchronous discussions, thereby making it possible for students to still experience many similar elements of a traditional classroom. If there were still any lingering doubts left today about an ability to learn effectively in a virtual environment, the pandemic has helped to eliminate them.

The ongoing evolution within the field of distance learning has been the development of competency-based education, or learning specific skills and competencies to meet course-specific objectives. This is changing the field of higher education, specifically courses and curriculum.

What are highlights of these competency-based programs?

The following are generalizations of the competency-based programs I observed to date.

A. There is no discourse built into the courses. Students are taking self-paced courses, similar to correspondence-style courses from the 1970s.

B. There are no daily or weekly interactions required between instructors and students, which means there is never an opportunity for instructors to engage students with Socratic questioning.

C. The lack of instructor-to-student interactions also eliminates the power of words that traditional online instructors can utilize daily and/or weekly. Traditional online instructors have an opportunity to motivate and encourage students through the power of their words.

While there are going to be some students who are well-suited for this mode of learning, the human element of learning can still be transformative for all students who are able to interact with an instructor on a regular basis, especially when an instructor is highly engaged in the learning process. That may be missing from a competency-based course.

The traditional online classroom, with mandatory instructor-to-student interactions, requires an instructor to be present, available, and responsive to the needs of their students. It is possible for an instructor to be minimally present and only when contractually obligated to do so; however, schools and students expect much more from instructors, and minimal engagement is rarely tolerated. This puts the onus on instructors to learn to become highly effective within a virtual environment, interacting with students they cannot see, while communicating primarily through non-verbal classroom messages and posts.

Which is most effective for learning? Perhaps you’ll find out as you learn from my 18+ years of experience in the field of higher education and distance learning. I’ll also share some strategies for helping you, as an online instructor, enhance your interactions with students.

Why the Need for an Instructor?

Consider the student who can memorize information long enough to pass a test, or grasp information well-enough to write a paper sufficient enough to be evaluated by a grader. From a cognitive perspective, you can ask: Has there been enough interactivity involved to cause information to become knowledge, and more importantly, has there been enough interactivity involved to cause knowledge to be transferred from short-term to long-term memory? These are the questions I ask of anyone who is developing a course, regardless of the modality of the course. As a curriculum author I have to ensure students will not just be completing busywork, and instead, complete authentic tasks which lead to cognitive development and retention of knowledge. Tasks must also be applicable and relevant to the real world, which an instructor can help promote through direct interactions.

When students are involved in a classroom environment, be it online or a traditional on-ground campus, they are provided with an opportunity to discuss course concepts or interact with the information studied in greater depth. This makes the learning process transformative, as it helps to build the neural pathways necessary for long-term retention of the knowledge. The reason why is the added context provided through discourse, which transforms information into usable and relevant knowledge, to be used now, stored in long-term memory, and called upon later. The most essential element of class discussions, the person guiding the ongoing discourse, is the instructor.

Developing a Competency versus Learning and Acquiring Knowledge

I can begin this analysis from the perspective of the student and focus first on the reason why they are enrolled in a degree program. For most online students, who are often referred to as non-traditional students, they have a specific goal or purpose in mind. In other words, they are not just enrolled for exploratory purposes. They are either seeking to advance their career, change careers, continue with their professional development, or gain career-specific knowledge to specialize in their career field. The expectation is they will be able to graduate from the program and immediately apply what was learned to their career, for whatever the initial purpose or reason was for enrolling.

For online schools that are strictly competency-based, and offer no required instructor-to-student interactions, the expectation is that by the end of a “course” the students will have demonstrated mastery of a competency. This mastery could be demonstrated via a score on an exam, a written paper, or a combination of the two. Within this structure, students may not be required to read the materials provided, and only are encouraged to so if they are unable to achieve a passing score on an exam or paper. The question becomes: If there were no direct interactions with an experienced instructor required, and a student is only required to pass with a satisfactory exam or written paper score, has learning occurred?

The answer to the question, as provided by the online institutions offering competency-based programs only, is this: Students have demonstrated mastery of a competency at the end of a “course”. My question is this: If studying isn’t required, then how has a student actually learned? I understand a student can memorize information or write about a topic they are already familiar with, but isn’t this like the correspondence-style courses which predated online programs? This is similar to someone picking up an instruction book or set of instructions for installing a new piece of equipment. They can acquire the information necessary to complete the required tasks long enough to do it, but will they retain the information for the long-term, and has learning occurred? This is why the role of curriculum development becomes vital to the success of these courses, as to whether or not students actually learn while mastering competencies.

I still believe learning requires context and discourse, in order for it to become knowledge, as neural pathways are created and knowledge is stored in long-term memory. Anyone can read or write, but understanding what it is you are reading and writing, and putting it into a context you can understand and apply, is the transformative part of learning. This is why I still believe an instructor is necessary to guide discourse and help create an environment necessary for context to occur. This is what I have done with my online classes for over 18 years, and I’ve seen the outcome with students, especially when they can immediately apply specific topics to their career. I’ve observed students learn, as a result of their interactions within the classroom, through online class discussions.

How to Nurture Student Growth: One Interaction at a Time

To help your students learn, as an instructor within an online classroom environment, there are specific strategies you can implement. The following is a summary of some of the most effective strategies I’ve developed, and I’ve utilized the acronym INTERACT to help present them to you.

Individualized Attention: Whenever you have an opportunity to interact with students, try to see them individually. What I mean is to view each one of them sitting in a classroom, or coming to Office Hours, and providing them with personalized attention. I remind myself of this every time a new term starts and I take time to read every student’s introduction. I want to remember some detail about each one so I continue to view them each as a person.

Needs-Based Focus: As an instructor, you are provided with an opportunity to be more than a grader. What do I mean by this statement? You are able to interact in a much more direct and engaging manner, and by doing so, you are learning about their academic needs. This allows you to recommend resources based upon their needs, and share your recommendations in a conversational manner, as you develop productive relationships with them. As another example, I develop instructional videos each week to help students learn, and I am present in those videos to help reinforce my connection with them.

Transformative Discussions: At the heart of a typical, and traditional, online classroom is the discussion. What makes a discussion transformative for students is the involvement of an instructor, when they are able to engage students in discourse and prompt their intellectual curiosity. This requires more than acknowledging something the students have written, and instead, it requires providing context. I use a scaffolding approach to the development of my discussion responses. I also use Socratic questioning, and ensure I conclude with a question, to help extend the conversation.

Evaluate for Development: As an assigned instructor, you get to learn about your students and their academic development. When you provide feedback for learning activities, which are typically discussions and written assignments, your role is usually more than that of a grader. By knowing how your students are progressing, you can address their developmental needs with personalized feedback that helps to guide their ongoing academic achievement.

Respond Patiently and Appropriately: Most online instructors are aware of the growing impatience among younger students, as to having to wait for a response to their questions. It is understandable that when a student feels stuck, needs assistance, and/or finally decides to ask for help, they don’t want to wait days for a response. Then when you read the message and find the tone isn’t proper, your natural reaction might not be the best. That’s the time to take a break. Regardless of the student’s demeanor, you must always be patient and willing to help in a kind and caring manner.

Allow Time for Accessibility: One of the most important lessons I’ve learned as an online instructor is the need to be accessible and available for students. I’ve found students will often mirror my level of engagement in the classroom, especially within the class discussions. If I were to be available and present only when contractually required, students might perceive I don’t care that much about the course. I also make certain to provide Office Hours during times when students are likely working and need my assistance, so they know there is someone readily available to support them.

Communicate with a Proper Tone: An online classroom environment is not always the easiest type of classroom to communicate in, as you are relying primarily upon messages to convey everything you have to state. If you aren’t careful about how you develop your messages, and the perceived tone of the messages, students may stop communicating with you or disengage from the course. If you are newer to a virtual environment, one method I recommend is reading your messages aloud prior to sending it. You can also create your messages in a Word document first, to ensure there is proper academic writing and a proper tone, prior to sending them.

Teach in Every Interaction: As an instructor, you have an ability to use interactions with students as teaching moments. When you respond to questions, reply to discussion posts, or provide feedback, you have an opportunity to teach through the power of your example. Whether you are sharing your subject matter expertise, providing context, offering insight, or suggesting academic resources, consider how you can use those interactions to engage with students and teach.

An Instructor is the Heart of the Classroom

There’s no question the field of higher education, and more specifically distance learning, is evolving. The model of an online class, with a specified number of weeks, weekly discussions, required weekly learning activities, and an assigned instructor, is becoming replaced by competency-based programs which may not have mandated interactions with instructors.

While I understand the basis of demonstrating competencies, and the purpose it is meant to align with, I question whether or not it is returning to the days of correspondence-style courses. The type of learning I still believe is most effective, is based upon interactions, discourse, and context, which helps promote the long-term retention of knowledge. I believe many students need the support, encouragement, and assistance of an instructor, to successfully work and thrive in a virtual environment. If you, as the instructor, take the time necessary to create conditions that engage students in the learning process, you become the heart of the online classroom.

Your students will find learning transformative, not just as a result of what they learned, but also as a result of the interactions which encouraged them and brought out their very best performance. Truly transformative learning occurs first because of the contextual connections made with the information studied, and then the discourse developed by an instructor. Transformative learning also takes place because of relational connections made, with an instructor who brings a classroom to life through active and responsive engagement in the course.

About Dr. Johnson

Dr. Bruce A. Johnson has 35 years of experience teaching and training adults. The first half of his career was spent in the field of Corporate Training and Development, with his last role as Manager of Training and Development.

Then in 2005, he made a transition into the field of distance learning. Over the past 19 years, he has been an online instructor, Faculty Development Specialist, Faculty Director, Faculty Development Manager, and Dissertation Chair.

Dr. Johnson is also an inspirational author, writer, and educator. His life mission is to teach, mentor, write, and inspire others. He has earned a PhD in Postsecondary and Adult Education, a Certificate in Training and Performance Improvement (TPI), a Master’s in Adult Education, and a Master of Business Administration (MBA).

As a scholar practitioner, Dr. J was published in a scholarly journal, and he has been a featured presenter at an international distance learning conference, along with presenting at three faculty conferences. He has also published over 230 online articles about adult learning, higher education, distance learning, online teaching, and mindset development. Dr. J published three books related to higher education, including two about online teaching.

Getting Down to Business: A Handbook for Faculty Who Teach Business.

Transform Adult Education: Expert Teaching Strategies for Educators.

Transform Online Teaching: Expert Strategies and Essential Resources Every Educator Needs.

Come join Dr. J’s group, Motivation for Transformation:

• Any time of the day, visit this group to find your source of motivation, to be inspired and more importantly, have your mindset transformed: Motivation for Transformation

Dr. J offers transformative resources:

Please visit Dr. J’s Books page on his website: Dr. J’s Books

You can also find Dr. J on the following social media sites:  Instagram

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4 Strategies Needed to Engage Students in Their Feedback

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Do you look forward to providing student feedback, or do you dread the thought of having to read through student papers, especially when there is a deadline looming? Do students engage with and respond to your feedback? Would you like to be certain students are reading the feedback you take time to develop?

As an educator you may spend a significant amount of time developing feedback for your students, especially for their written assignments. The developmental progress of your students is strengthened when you provide meaningful feedback and they respond to it, either through their actions and improved performance, or their follow up questions to you. How do you react when students don’t respond to your feedback? What if they continue to make the same mistakes and their performance does not improve? Do you assume students aren’t reading the feedback or perhaps they aren’t interested in it?

It can be very frustrating when you have invested time and thought into the feedback, especially when you have addressed their individual developmental needs, and students do not seem responsive to it. If this happened to you it may be helpful to reflect upon the feedback provided and consider what techniques are likely to encourage students to be active participants in this process. The following techniques can help you create meaningful feedback, allowing you to discover its power and potential to address the academic and developmental needs of your students, while encouraging students to become engaged in and responsive to the process.

Avoid These Feedback Shortcuts

Instructors know students need more than a letter grade to prompt their continued development and this aligns with the premise of self-directed adult learners who want to be involved in the learning process. Students want to know why they earned the grade received. If they use grades as their primary source of motivation it becomes important to teach them to focus on more than their grades and instead understand the meaning of those grades and what can be learned from it. To accomplish this goal, feedback needs to address the content of what was written, along with the mechanics, and be done in a manner that encourages their progress.

What some instructors rely upon, typically when there is little time available, is canned comments or quickly written commentary. Comments such as “Good Job” offer little value to a student who has spent time developing a written project or assignment. The same is true when a score or a letter grade is the only feedback received for a written assignment or project. Feedback is most effective when it causes students to become further interested in the topics and more importantly, when it causes them to reflect upon their academic progress. When students are engaged in the feedback process, they are more likely to be responsive to what their instructor provided and learn from it.  

The Student’s Perspective of Feedback

As you begin to review the feedback provided to your students, have you considered the students perspective and how they may interpret what you have written? For example, do you find that detailed narratives are more effective than one-word responses or brief comments? Are you talking at students or are you attempting to work with them? Students may be naturally defensive if an instructor is telling them what is wrong without providing supportive comments or constructive criticism.

An instructor’s approach to feedback, along with their attitude and belief about the potential of their students, has a direct bearing on the tone and delivery of the message developed. Student responsiveness may also be related to their perception of the instructor’s willingness to assist them. This reminds instructors of the importance and impact of their word choices, which can encourage students to be receptive to feedback or cause them to discount it.

There is a perception that grades are somehow tied to a student’s self-worth and this causes those students to give up easily when they perceive they have failed. Students think about failure most when they put in what they believe to be their best effort and receive feedback that conflicts with that belief and/or they watch their cumulative grade as an indicator of their progress and it continues to decline no matter how hard they try. Some students are not bothered by less than perfect outcomes and others will believe they have failed if they did not earn all “A” grades. This is why the feedback you provide must be explanatory in nature, to describe the strengths of the submission and the areas of needed development.

Are Students Not Responding to Your Feedback?

If you find that students are not responding to feedback there are additional questions to consider as a means of understanding your students’ perspective. Do you believe your students are not reading the feedback or is it possible that they are reading it and intentionally ignoring it?

Another possibility to consider is that students who are struggling from a developmental perspective may not fully understand or comprehend what you have written. If students are continuing to make the same types of mistakes or they receive a low score on the assignment, they may be experiencing frustration and not able to fully recognize how they need to improve their performance. Students may also be confused about the assignment expectations if the criteria have not been fully explained. From your students’ perspective you may also consider if they are comfortable asking questions and if they feel that you are receptive to their inquiries.

4 Strategies Needed to Engage Students in Their Feedback

The goal of feedback is to assess progress made with meeting assignment requirements and learning objectives, while also demonstrating progress with the development of specific skills, such as academic writing and critical thinking.

Step #1: Use Thought-Provoking Questions

One method of engaging students is to include reflective questions within your feedback which asks them to reflect upon the assignment, the related course topics, and their overall progress. The inclusion of thought-provoking questions may prompt students to evaluate their academic development, while providing an opportunity for meaningful dialogue to occur either within or with you. For example, when I insert commentary into a student’s paper, I’ll address the content and ask questions directly related to it so they will continue to learn.

Step #2: Develop Follow-Up Questions

If you have provided feedback that includes reflective questions and students do not respond, what approach would you utilize at that point? For an online instructor there is a greater challenge for engaging students because of the lack of face-to-face interaction. Would you consider posting follow-up questions and asking students to respond directly to them? It is understandable that you may not have a lot of time to develop feedback, ask reflective questions, and then develop additional follow-up questions. However, the result could be transformative for a student who needs the additional assistance.

Step #3: Provide Follow-Through

This method of follow through may be necessary only for students who have significant developmental challenges; however, consistent effort and follow-up may make a difference for those students who require additional assistance. Follow-through is also necessary whenever there is a student who is struggling, not making progress, making the same mistakes, or facing any other challenges. It is important to make certain they read the feedback and have an opportunity to discuss their progress.

You can put a follow-up note on your calendar and periodically check-in with the student to determine how they are progressing. This human element is especially effective for online courses, when students cannot see their instructor. When you provide some form of follow-up, you can check to find out if they have used the resources provided and how they feel about their progress.

Step #4: Use of Office Hours

Another technique to consider implementing, prior to an assignment and/or discussion due date, is the use of Office Hours. You can ask students to attend and ask general questions about the weekly discussion and assignment requirements. The immediate benefit is that students have an opportunity to see you. It’s the first step to building a connection with students. This will help them feel more comfortable asking questions and seeking assistance.

In addition, if a student is struggling and wants to talk about their feedback or academic development, which is a personal matter, you can schedule a private one-on-one Zoom meeting with them. I have found these face-to-face interactions are very useful for helping students who are struggling with any aspect of the course or their developmental needs.

Encourage Student Engagement

The purpose of devoting time and attention to the feedback you provide is to encourage student engagement in the class and the process of learning. Many of the techniques suggested require an additional investment of time; however, by implementing these strategies you may find that a proactive approach addresses non-responsive students in a way that encourages academic progress and a receptive attitude. This can also strengthen working relationships with students and help to facilitate effective communication. When you provide feedback that matters, students learn you care about their ongoing progress, and they are likely to start reading it week after week.

About Dr. Johnson

Dr. Bruce A. Johnson has 35 years of experience teaching and training adults. The first half of his career was spent in the field of Corporate Training and Development, with his last role as Manager of Training and Development.

Then in 2005, he made a transition into the field of distance learning. Over the past 19 years, he has been an online instructor, Faculty Development Specialist, Faculty Director, Faculty Development Manager, and Dissertation Chair.

Dr. Johnson is also an inspirational author, writer, and educator. His life mission is to teach, mentor, write, and inspire others. He has earned a PhD in Postsecondary and Adult Education, a Certificate in Training and Performance Improvement (TPI), a Master’s in Adult Education, and a Master of Business Administration (MBA).

As a scholar practitioner, Dr. J was published in a scholarly journal, and he has been a featured presenter at an international distance learning conference, along with presenting at three faculty conferences. He has also published over 230 online articles about adult learning, higher education, distance learning, online teaching, and mindset development. Dr. J published three books related to higher education, including two about online teaching.

Getting Down to Business: A Handbook for Faculty Who Teach Business.

Transform Adult Education: Expert Teaching Strategies for Educators.

Transform Online Teaching: Expert Strategies and Essential Resources Every Educator Needs.

Come join Dr. J’s group, Motivation for Transformation:

• Any time of the day, visit this group to find your source of motivation, to be inspired and more importantly, have your mindset transformed: Motivation for Transformation

Dr. J offers transformative resources:

Please visit Dr. J’s Books page on his website: Dr. J’s Books

You can also find Dr. J on the following social media sites:  Instagram

       

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How You Can Engage Students in Meaningful Class Discussions

Class discussions can be very rewarding but also time-consuming for an instructor in any learning environment. This is especially true for educators when there is a large class-size, complex course topics, the instructor is an adjunct and has other responsibilities, or it is the first time an instructor has taught the course.

There are two possible options available when an instructor is faced with the demands of facilitating an online discussion. The first is to go through the motions and meet the minimal requirements needed to facilitate the class. From my experience working with online faculty, that approach usually results in posts that appear to be talking at students, rather than trying to engage them in a conversation, along with telling them what they need to know instead of prompting them to explore the topics further.

Another instructional option, one that is likely to be more successful, is to devote the time necessary to be actively involved in the ongoing conversations. This requires prep time, for the development of talking points, or initial instructional posts prior to the start of class.

Regardless of the option chosen as an instructional strategy, class discussions need an instructor’s active engagement and involvement so that students remain focused on the topic and actively engaged in meaningful class discussions.

An Instructor Sets the Tone

During any class discussion, it is an instructor who sets the tone and models what it means to be present and fully engaged in an ongoing and productive conversation. Students look at their instructor’s involvement for guidance and feedback, especially when they are struggling with articulating their thoughts or working with the required subject matter.

An instructor who posts well-developed and well-researched participation messages, or has provided thoughtful and meaningful discussion prompts, will add in supplemental resources and share their experience so that the topics come to life and are applicable to the real world.

Since this can be a time-consuming process, instructors need a strategy to make the process both manageable and intellectually significant for the growth and development of students. Instructors can cultivate engaging online class discussions with the use of a process I’ve called guided ANCHORS.

Developing Discussions with ANCHORS

The first step in developing ANCHORS is to Acknowledge a student’s post in some manner, whether it is their attempt to answer the discussion question or their perspective of the topic. I will begin by acknowledging the student’s name, and then highlighting something they have written, to build a conversation.

For example: “Hello Student and Class: Thank you for posting a thoughtful response. I would like to discuss the following point from your response, which helps to address the topic being studied this week.”

The next step involves Nurturing the ongoing growth and development of your students, by being supportive when responding to their posts, rather than calling them out on something they have written. You do this by building from something they have written, rather than diminish their attempt, and/or their initial idea.

For example: “You have made a very important about ___, as this reminds the class there is ___.”

The third step is to respond in a manner that prompts their Critical thinking about the subject. This can involve taking the course concepts and guiding them through the process of analysis, synthesis, and application of the material to the real world. The inclusion of questions at the end of your response is one of the most effective methods of prompting the development of critical thinking skills. This ties into the last step, as you will soon read.

For example: “You took a step and enrolled in a doctoral program. Does this give you evidence of your initial self-efficacy, based upon the definition provided, which you can continue to cultivate? Why or why not?”

The next step is to Highlight important points in the course materials and address any aspect of the readings that students are struggling with as they post their responses.

For example: “One of the topics this week is ___. The following is an important point from the assigned reading this week ___. What this excerpt tells us is that ___.”

The fifth step in the process of developing ANCHORS is to take an Organized approach to the development of instructional responses. Instructional participation posts and discussion prompts should not be reactive responses. Instead, those posts should be carefully crafted and developed in a manner that builds from what the students have stated or posted.

For example: Begin by acknowledging the student’s name and something they’ve written to build upon. Then decide how you can nurture their development, which in turn will help all students. You may use a course concept to guide them through the process of critical thinking, and then highlight important points from the course materials.  

This leads into the next step and that is the inclusion of Research and/or supplemental sources to strengthen the instructor’s responses. Up to this point, you have considered what course concepts to use, along with highlights from the course materials. Now you can think about your expertise, and the additional resources you can share. Perhaps you have written a resource that can be shared, or you have a relevant resource that will add depth to the discussion. The purpose of including additional research is to develop a substantive, or substantial, instructional response.

The last step is to create a Springboard or end with a follow-up question that will help to further the conversation. A response that simply acknowledges something the student has written, or provides professional expertise without a specific context, may not be enough to create a meaningful and ongoing discussion.

For example: “Do you believe you are in control of your own learning, based upon the processes described? Why or why not?”

Developing a Substantive Instructional Strategy

The use of ANCHORS as an instructional strategy can be done to enhance your current approach to class participation, and it can also serve as a means of critiquing what you currently post or have prepared for your facilitation of the class discussion.

To make your contributions more meaningful you may want to consider your students’ perspective of the discussions and keep in mind they are trying their best to respond and be engaged. If the subject is too difficult and there is no active instructional presence or meaningful contributions during the class, students may disengage from the discussions. Utilizing ANCHORS will help to prevent this from occurring and it is also helpful when you have a new class, a subject you have never taught before, or a topic that does not align with your professional background.

The development of substantive instructional responses takes time and practice. It also requires the development of an effective time management plan. Every message posted in an online discussion represents your level of commitment to the learning process. When you respond to your students, consider their needs and the purpose of the discussion.

Use ANCHORS to make the process of instructional participation more engaging and meaningful, which can also help you when a discussion may not be appealing or interesting from your own perspective. This process will allow you to encourage, nurture, challenge, and support your students’ progress and development. When you take the time to develop class discussions that are engaging, all students can benefit from the potential to learn more about the course subjects. It is through meaningful discourse that a group of individual students becomes a community of learners who are involved in intellectual conversations.

About Dr. Johnson

Dr. Bruce A. Johnson has 35 years of experience teaching and training adults. The first half of his career was spent in the field of Corporate Training and Development, with his last role as Manager of Training and Development.

Then in 2005, he made a transition into the field of distance learning. Over the past 19 years, he has been an online instructor, Faculty Development Specialist, Faculty Director, Faculty Development Manager, and Dissertation Chair.

Dr. Johnson is also an inspirational author, writer, and educator. His life mission is to teach, mentor, write, and inspire others. He has earned a PhD in Postsecondary and Adult Education, a Certificate in Training and Performance Improvement (TPI), a Master’s in Adult Education, and a Master of Business Administration (MBA).

As a scholar practitioner, Dr. J was published in a scholarly journal, and he has been a featured presenter at an international distance learning conference, along with presenting at three faculty conferences. He has also published over 230 online articles about adult learning, higher education, distance learning, online teaching, and mindset development. Dr. J published three books related to higher education, including two about online teaching.

Getting Down to Business: A Handbook for Faculty Who Teach Business.

Transform Adult Education: Expert Teaching Strategies for Educators.

Transform Online Teaching: Expert Strategies and Essential Resources Every Educator Needs.

Come join Dr. J’s group, Motivation for Transformation:

• Any time of the day, visit this group to find your source of motivation, to be inspired and more importantly, have your mindset transformed: Motivation for Transformation

Dr. J offers transformative resources:

Please visit Dr. J’s Books page on his website: Dr. J’s Books

You can also find Dr. J on the following social media sites:  Instagram

       

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Show Appreciation for Your Students and Transform Learning

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The saying about perception becoming our reality is absolutely true and especially relevant for online students who cannot assess an instructor visually. Students rely primarily upon their perceptions to decide what the reality of an online class will be, and distance learning in general, whether or not those perceptions are completely accurate.

For example, if a student is focused on outcomes only, such as a grade for an assignment or the course itself, they are going to rely upon perceptual cues to determine if their instructor is making an accurate assessment. Those cues come from interactions and a perceived tone of every message or email received. If there is any sense of negativity or indifference to the needs of the student, the outcome received is going to be perceived as anything but authentic. This can also create a perception of what future classes may be like, as to a generalization of instructor attitudes.  

From my experience with online teaching, there are many ways you can describe the interactions between an instructor and their students. The most basic description is to refer to it as communication, with a sender and receiver attempting to accurately convey a message. Yet there is one type of interaction I found to be the most transformative of all, and it begins with some form of appreciation by the instructor for their students. What this does is take a form of communication, typically email or classroom messages, and transform it into a supportive interaction.

When I am able to extend some form of appreciation for my students, as a teaching strategy and overall disposition, I help create a different type of perception about instructors. This is especially important for entry-point doctoral classes I teach, as I want to establish a supportive tone to help students and be a positive representative of the school in general. Developing this attitude of appreciation has been a product of time and my own doctoral research. What I’ll share are methods you can use to incorporate appreciation as a general teaching strategy, regardless of the subject.

Why Appreciation Matters, Defining Appreciation

My journey with the concept of appreciation began back in 2008, when I was starting research for my dissertation study. At this time, I was developing a dissertation topic and I was also in the early phase of my online teaching career. I was at my last in-person residency for the doctoral program and attended a session about appreciative coaching. It was then I learned about an organizational developmental strategy called appreciative inquiry. I was immediately intrigued by this concept and wanted to learn more. I discovered its use was primarily for organizations and had not been translated for distance learning. That’s when I settled on my dissertation research topic.

For my dissertation research project, I translated appreciative inquiry for distance learning, and more specifically online teaching, and I called it appreciative andragogy. I immediately connected with the appreciative aspect as I have always held a helpful and supportive attitude while interacting with my students. The word andragogy refers to teaching adults. The strategy I developed at that time was designed to help improve the performance, motivation, and engagement of students through a series of scheduled appreciative interactions. The results confirmed the use of appreciation did help improve all elements studied, including student performance, motivation, and engagement.

After graduating in 2010, I continued to use appreciative andragogy myself as a general teaching strategy. I also continued to study appreciative inquiry and have been inspired by its results within organizations. It is based upon the strengths of an organization’s employees to help facilitate change and improvement of any deficits. Over time, my use of appreciative andragogy has evolved as well. I learned from my own experience that a formalized process of scheduled interactions might not be feasible when I have a workload of 90 students.

The concept of appreciative andragogy evolved into appreciative teaching, to denote a supportive disposition when working with students. I’ve found, and my colleagues have shared the same results with me, that the use of appreciation has a significant positive impact on the overall performance and progress of students. It’s about creating a positive connection with students in every interaction. Appreciation can be defined in three ways: 1) to appreciate another or demonstrate gratitude in some manner, 2) the act of appreciating someone or making a conscious effort to appreciate someone, and 3) creating a supportive and positive feeling when interacting with another.

Appreciation as a Teaching Strategy

I’ve been teaching online over 19 years and I still love this profession. I’m teaching and mentoring doctoral students, and I find they need just as much support and care as any student at any other grade level. For online classes, the students are referred to as non-traditional, which means most have returned to school after a lapse in time since their last degree was completed. This means they are starting at the beginning, as to learning the finer points of academic writing and formatting. It also means I’m in a unique position to share my experience and serve as a guide, mentor, coach, and overall supporter of their progress. What follows are the three basic steps I use to implement appreciation as a teaching strategy.

Step One: Monitor Your Disposition

When it’s time for to me to interact with students in any manner, I need to be aware of my disposition. This is a self-check I have performed since the start of my career and continue to this day. I want to be aware of how I’m feeling, what my surroundings are like, and any influences there may be at the moment that can shape my interactions with students, whether intentionally or unintentionally.

What you can do is to ask yourself: What do you believe about your students and their potential? How do you feel at the moment? Are you prepared to teach and interact with students, in a non-judgmental and unbiased manner? A quick self-check is absolutely essential to remain in a positive state of mind for your interactions.

Step Two: Use the Power of Your Words

Without question, words hold potential for tremendous power. Everything you write or post can be interpreted, or even misinterpreted, based upon perceptual cues each student picks up. What this means is you must write with care, not fear, but with an attitude of support and concern for each student’s well-being. I create what I post or send first in the body of a Word document. This allows me to read and re-read it, quickly assessing it for any potential flaws in tone or intent.

It will be easier to fix it before it is sent, than explain something afterwards. This is also where appreciation comes into play. You can use just a few words to shape your message into something positive. Even if you state something simple as “I appreciate you” at the end, you have established a supportive tone.

Step Three: Take Proactive and Measured Action

This is the step that encompasses what used to be appreciative andragogy as a process. What I do each term for my students, regardless of the level they are at, is to post pro-active weekly supportive messages. I typically post these messages on Friday, as I know students have already met the discussion deadline and they will continue working on a written assignment that is due by the end of the week.

I share tips and inspiration, usually consisting of the motivational messages written with my moniker Motivational Guru Dr. J. These picture quotes are meant to uplift and inspire students. Included with the Friday message are words of appreciation, to remind students they are supported and cared for by their instructor. I also utilize appreciative wording in all my feedback, whether it is discussion or assignment feedback. There is something I’ll find within a student’s work to appreciate.

Transformational Education Through Appreciation

I teach traditional online classes. This means I’m assigned a new class with doctoral students each term, and I’m responsible for assisting them with their academic growth and development. I can share my experience after working directly with students for over 19 years. The lesson is simple: I know many students would not make it through their program were it not for the support, time, effort, and encouragement of their instructors. I was also an online student, and earned most of my advanced degrees online, and I know how effective a class is with one-on-one weekly interactions with an instructor.

The discourse I have with students in a discussion board always prompts higher order thinking and contributes to their intellectual development. I am always appreciative of their contributions and take time to craft feedback acknowledging what they post, supporting their growth and progress.

I encourage you to think of online teaching not as a task or set of duties, but at its core, it’s a set of interactions. More importantly, every interaction has a potential to contribute to the learning and development of students, if you demonstrate some form of appreciation. This only requires finding something positive to state when you write an email or post a message.

If you maintain a disposition that reflects your enjoyment of the work you do, this will also show up in your interactions and before long, you will naturally be using appreciative teaching. When students perceive you appreciate them in some manner, and they experience positive interactions with you, appreciative teaching will become a motivational teaching strategy. Demonstrating appreciation for students requires a small investment of your time; yet the results are certain to be transformative.

About Dr. Johnson

Dr. Bruce A. Johnson has 35 years of experience teaching and training adults. The first half of his career was spent in the field of Corporate Training and Development, with his last role as Manager of Training and Development.

Then in 2005, he made a transition into the field of distance learning. Over the past 19 years, he has been an online instructor, Faculty Development Specialist, Faculty Director, Faculty Development Manager, and Dissertation Chair.

Dr. Johnson is also an inspirational author, writer, and educator. His life mission is to teach, mentor, write, and inspire others. He has earned a PhD in Postsecondary and Adult Education, a Certificate in Training and Performance Improvement (TPI), a Master’s in Adult Education, and a Master of Business Administration (MBA).

As a scholar practitioner, Dr. J was published in a scholarly journal, and he has been a featured presenter at an international distance learning conference, along with presenting at three faculty conferences. He has also published over 230 online articles about adult learning, higher education, distance learning, online teaching, and mindset development. Dr. J published three books related to higher education, including two about online teaching.

Getting Down to Business: A Handbook for Faculty Who Teach Business.

Transform Adult Education: Expert Teaching Strategies for Educators.

Transform Online Teaching: Expert Strategies and Essential Resources Every Educator Needs.

Come join Dr. J’s group, Motivation for Transformation:

• Any time of the day, visit this group to find your source of motivation, to be inspired and more importantly, have your mindset transformed: Motivation for Transformation

Dr. J offers transformative resources:

Please visit Dr. J’s Books page on his website: Dr. J’s Books

You can also find Dr. J on the following social media sites:  Instagram

       

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Discover Why Kindness Is Essential for Online Teaching

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When you think about what it takes to be an effective online instructor, you may consider how to efficiently complete the many duties required each week. This would be a normal response as the online instructor is task-driven. From a purely classroom management perspective, there are always questions to answer, papers to evaluate, discussions to be involved in, timelines to meet, and so.

Beyond the typical duties, an instructor will find themselves nurturing the developmental learning abilities of their students, and stimulate their intellectual curiosity. To be highly effective in the online environment, the instructor must have basic qualities, such as empathy and emotional intelligence. These are the qualities that are responsible for helping an instructor respond to conditions in the most appropriate manner.

Then there needs to be a quality or characteristic of an online instructor that is not dependent upon conditions, a basic human trait which can be applied to all situations. I believe that characteristic is kindness, which is an ability to have a positive disposition with all those you interact with each day. It’s a state of mind that has a direct impact on how you feel and perform, just as it does for your students when they interact with you.

It’s also directly related to another quality I recommend every instructor demonstrate for their students, and that’s showing appreciation for them. But being kind should become an automatic response to everyone encountered, no matter how nice or aggressive their initial tone may be. If this isn’t a natural state of mind for your now, it is possible to cultivate it through intentional practice.

Kindness in a World of Strong Emotions

I’ve chosen to focus on kindness as we all need a reminder from time-to-time about the importance of our basic humanity, especially when this is a time when it is so easy to experience strong emotions from events of the world around us. I have found within my online teaching practice now, more than ever, there are preconceived ideas about who I am, what I will be like, and what it will be like to work with me. This is all based upon my photo and introduction, which clearly shows my race, gives an indication of my age (likely older vs. younger), and my sexual orientation (there is a mention of my husband).

I am also sensing an immediate hesitation among certain ethnic groups to work with me, believing I will not be open-minded. Or I may be automatically viewed as “one of them” because of my race. This is very different than when I first began teaching online 19 years ago. Those who are willing to speak with me find themselves surprised that I can be very easy to talk to, get along with, and always accepting of others.

I rely upon a basic act of kindness to begin with, which I believe every person is entitled to, regardless of how strongly their initial words may be. I know the learning process can be challenging for some, and the simple act of kindness can go a long way towards helping someone overcome their frustrations and begin to listen to the advice being offered.

Is Kindness Always Reciprocated?

I believe we know the answer to that question and it is a resounding no, and I never make my approach to working with students based upon a condition they must act the same way in return. While I do expect a level of professionalism and respect, in accordance with school policies for student conduct, I know that basic kindness is not always going to be a natural response for some students. In fact, if a student does not receive the grade or outcome they expected, believed they earned, or thought they were entitled to, they may act in every manner except one which displays kindness. This is when I will continue to show not only kindness towards them, but empathy as well. Yet most students act in a professional manner and do in fact reciprocate basic human kindness.

Cultivating Kindness

Regardless of how I believe students may perceive me, or the disposition they hold when I interact with them, I always want to be kind while communicating with them. Kindness is a form of caring, and it is applied equally to all students. It’s also a form of patience, and when you make it part of your disposition, it helps create a measured reaction to classroom circumstances. The following strategies can help you cultivate this important quality.

Keep an Open Mind:

Within an online classroom it can be easy to preassess a student simply by their name, which is the first visual clue an instructor has about them. But this is where a self-check is needed, a reminder to be open-minded and conscious of any filters that may interrupt your ability to be kind. What you want is to approach any student, in any situation, and be able to listen while expressing your support. You must be a role model for your students and demonstrate that you’ve created an inclusive and safe learning environment for all of them.

Invest in Direct Communication:

The idea of speaking directly with students may seem to be something they would not want, and a commitment of time you do not have to offer. While both may be true to a certain degree, I’ve found that speaking with students, those who are willing to communicate with me directly, offers incredible value. I provide office hours that includes weekdays, weeknights, and one weekend day. When a student calls, I have an opportunity to start the call with a warm welcome and immediately set a welcoming disposition. No matter how the student feels, my goal is to make certain they understand I want to help them.

Never Respond When Strong Emotions are Felt:

There will always be situations in which a student is going to send a message and use improper communication techniques. If you feel a strong emotional reaction in any manner, this is not the time to respond. You must give yourself time to find your sense of balance, so that you can approach the student in a kind and calming manner. If the student were to contact you direct, and they are extremely upset, do your best to remain calm. If you find the student will not change their tone, the best suggestion might be to ask them if you can look into the matter and respond back by a specified date.

Develop Kindness in all Communication:

There are cues you can insert into your communication to demonstrate your ability to have a kind and caring disposition. Take for instance an email you’ve received and it is addressed only to your first name. Now consider the same email and it is addressed to your first name; however, there is the word “Hello” inserted before your first name.

Can you tell the perceived difference in the tone of the two messages? The second message gives an impression the sender is starting the message in a much more open and inviting manner. The first message sounds much less personable. The same holds true for classroom posts, especially discussion posts. The manner in which you word your messages and posts creates an impression of what it might be to interact with you.

Don’t Mistake Kindness for Leniency

One of the challenges for being perceived as someone who can be easier to get along with is it can be mistaken for someone who is also lenient when it comes to due dates and missed work. What I’ve found is I can maintain a balance between a caring individual as a personality, and still be strict when it comes to upholding academic policies. I always keep in mind my students are people too, which means I recognize the fact with online students they are often non-traditional learners and have other responsibilities.

Many of my students have pressures from life beyond their classwork, and they need someone to care about how well they are doing, is able to support their growth and development, and be patient with them.If you can develop a disposition that puts students at ease, you are going to find yourself approaching your work with much more enjoyment, and they in turn will soon discover how much you care about them.

Kindness as an online teaching characteristic does not mean you have to change who you are as a person. Take time to care about every student you are able to interact with, regardless of circumstances, and watch how transformative the interactions become.

About Dr. Johnson

Dr. Bruce A. Johnson has 35 years of experience teaching and training adults. The first half of his career was spent in the field of Corporate Training and Development, with his last role as Manager of Training and Development.

Then in 2005, he made a transition into the field of distance learning. Over the past 19 years, he has been an online instructor, Faculty Development Specialist, Faculty Director, Faculty Development Manager, and Dissertation Chair.

Dr. Johnson is also an inspirational author, writer, and educator. His life mission is to teach, mentor, write, and inspire others. He has earned a PhD in Postsecondary and Adult Education, a Certificate in Training and Performance Improvement (TPI), a Master’s in Adult Education, and a Master of Business Administration (MBA).

As a scholar practitioner, Dr. J was published in a scholarly journal, and he has been a featured presenter at an international distance learning conference, along with presenting at three faculty conferences. He has also published over 230 online articles about adult learning, higher education, distance learning, online teaching, and mindset development. Dr. J published three books related to higher education, including two about online teaching.

Getting Down to Business: A Handbook for Faculty Who Teach Business.

Transform Adult Education: Expert Teaching Strategies for Educators.

Transform Online Teaching: Expert Strategies and Essential Resources Every Educator Needs.

Come join Dr. J’s group, Motivation for Transformation:

• Any time of the day, visit this group to find your source of motivation, to be inspired and more importantly, have your mindset transformed: Motivation for Transformation

Dr. J offers transformative resources:

Please visit Dr. J’s Books page on his website: Dr. J’s Books

You can also find Dr. J on the following social media sites:  Instagram

      

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